Update: 01/11/2022 Happy New Year, STL delivery and email responses
over 2 years ago – Tue, Jan 11, 2022 at 04:53:01 AM

Happy New Year

Hope everyone a great and better year.

We just got back from visiting the family and discovered one member we were is close contact got COVID. We tested negative twice and will have the 3rd test done on Thursday, if we test negative again we will be released and back to work. Shipping and other company daily tasks got delayed.

Email Responses

I understand some of you are a bit frustrated, I did answer all emails before the holidays, and we got back on the 3rd of January home, we had to visit our families that we did not see for over a year.  not to mention many business closed till the 8th due to the holidays. Due to the holiday break we are behind emails again, I count about 65 to reply to, many are responses to emails we replied earlier and need to be fixed. Again, we got many messages on other channels like KS, FB, messenger that are duplicated to the emails, not counting repeated emails. This is just causing an additional delay as we need to check each email to see if it was previously responded and taken care of it.

This week I will sure answer all emails that are pending, and only emails, no other contact form will be replied to as mentioned before to avoid additional confusion.

Again apologies for the delay, but with the holidays we had to take a break.

STL delivery

All files were shared on MMF, and all backers got an email to the email they used in the pledge manager on Backerkit. Seems like someone is still having issues collecting their reward, and we will look into it this week.  As over 90% of the backers were able to collect their rewards seems the issue is user based, or they did not check their correct email. Again we will look into it, and make sure to email us at [email protected]

New Email

Not being able to handle all the email alone we hired a person to handle just the citizen issue. We now have a dedicated email just for the Citizen issues, that is: [email protected]

(READ:PLEASE DO NOT EMAIL HERE IF YOU EMAILED TO THE PREVIOUS EMAIL) 

I understand this may cause confusion, but is our first step to ensure you get quicker responses to your inquiries. 

Resin Models

Most of the teams have been printed, we are a bit behind schedule due to the fact that for the past 2 weeks we were not able to get to the shop to print them. We will be posting an updated and shipping will start very soon. 

Digital files
over 2 years ago – Fri, Jan 07, 2022 at 09:02:21 AM

Digital Team

Just shared it on My Mini Factory, you should get a mail to redeem it in the next few hours, additional STL will be released via drop box later.

More updates coming in the next hours...

Pledge Manager
over 2 years ago – Wed, Dec 08, 2021 at 12:14:50 AM

Pledge Manager 

Is ready, we sent the first 7 "smoke test" emails to make sure it all works. In a few days it will go live and you will be able to choose your rewards, add-on and any of our miniatures at a discounted price. 

Support

The only way to get support on this KS is by using the email: [email protected]

If you use any other way such as KS messaging, Backerkit messaging, other email, messenger or similar will go un-responded. Sorry about the issue we are not being rude, but with past experience we realized we can not deal efficiently the issues unless they are centralized in one email. 

Pledge Manager
over 2 years ago – Wed, Nov 24, 2021 at 11:49:15 AM

Pledge Manager

I am working on the pledge manager, soon will post an update. 

Will be launched as soon as it is ready, but we must wait at least 2 weeks from the end of the KS for the pledges that did not go through. As this may cause issues on backerit as we discovered before. 

Stay tuned updates coming...

UPDATE 20/11/21 FUNDED! THANK YOU ALL! Unlocked models news, release info, more updates soon!
over 2 years ago – Sun, Nov 21, 2021 at 01:53:46 PM

First of all thank you all! This means a lot to us, as written before we are fairly new to fantasy football market and we didn't knew how it was going to be! 

So far everything has been unlocked except the referee and 3 missing balls, that will be put in the pledge manager as a single package at a very special price! In this way you will still get everything with just an extra tip!

Here the pics of what was missing!

We are working right now on the pledge manager and the late pledges, it will take couple of weeks as usual per kickstarter, in the meanwhile we have already uploaded the files on myminifactory ready to be released as soon as possible ad printing of the physical models is going to start soon!

Stay tuned for more info!